Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Everything and everybody couldn’t have been nicer, more thorough and helpful! Facility and staff could not have been better!”
“This was my first time having this procedure and I had no idea what to expect. Thank everyone from the facility as well as Dr. Bala and her staff for giving me all the instructions and answering all my questions to make this a successful procedure. The staff at Woodlands Endoscopy Center were wonderful.”
“I would highly recommend this facility to any of my friends or acquaintances. I felt at ease and comfortable and I had confidence in my doctor and nurses. Thank you for an easy and great experience”
“everyone was friendly and very nice. they made you feel like someone special.”
“I could not have had a better experience. I am most impressed with your facility and staff!”
“Everyone with whom I interacted at the facility was extremely friendly and helpful.”
“staff was professional and efficient, but in addition they were friendly and showed concern that made me feel comfortable”
“All the staff in the facility were very friendly and helpful that really reduced my state of anxiety before the procedure. Thanks very much.”
“Dr. Winklestein has performed several EGD’s and Colonoscopies for me. He and his staff are the BEST!!”
“The entire staff and facility was awesome. Dr. Bala and her team were wonderful. I am so glad I chose this facility to have my procedure.”
“This is my second procedure at this facility and I especially appreciate being able to visit with the physician as soon as I’m awake. Next I appreciate seeing her as I enter the room where the procedure will take place, waiting there for me. Next I appreciate that everyone with whom I will interact is happy, relaxed, and focused on me and my interests. This is a first-rate staff.”
“I would like to make mention of how each and every nurse introduced herself and explained everything she was going to do as well as answering all my questions”
“I’ve had 3 colonoscopies procedures done at this facility and it seems to run very smoothly. Everyone is so friendly and caring. Thank you.”