Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

92%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"My experience was totally positive. I would recommend this facility to anyone. Everyone was kind and helpful. I also have total faith in my dr., Dr. Lynn Copeland. He is an excellent physician."

"Carmen and the Doctors and really everyone was top notch."

"The main RN who started my IV was excellent and every informative. She made me feel very calm."



"The staff was pleasant and comforting. It was as good of an experience as a colonoscopy could be."

"Christine did an excellent job of starting the IV. Anesthetist was very calming. Sorry, I don't remember his name."

"From the time I arrived for my procedure I was treated with respect and courtesy. Everyone was very friendly. The young lady at the front desk, the nurses were so very ,very ,nice. Loved the nurses... I can't say enough about how well Dr. Gonzales takes care of you. She is so caring and takes the time to explain what will be done. Love her... I would never go to another Doctor to have my procedure done. Dr. Gonzales Is The Best!!!!!!!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.